Our returns policy covers a period of 30 days from the date of purchase.

Regrettably, if 30 days have elapsed since your purchase, we are unable to offer a refund or exchange.

For a return to be eligible, the item must be unused and in its original condition, including the original packaging.

To initiate a return, you will need to provide a receipt or proof of purchase.

Refunds: Upon receiving and inspecting your returned item, we will send you an email to confirm its receipt and inform you of the approval or rejection of your refund request.

If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7 days.

Late or Missing Refunds: If you haven't received your refund yet, please check your bank account again. You should also contact your credit card company, as there may be a delay in the posting of refunds.

Additionally, contact your bank, as processing times can vary. If you've completed these steps and still haven't received your refund, please reach out to us at info@muttshroomsltd.com

Exchanges: We only replace items that are defective or damaged.

If you need to exchange a product for the same item, please email us at info@muttshroomsltd.com and send your item to: 49 Leicester Road, Whitwick, LE67 5GN

Shipping: To return your product, please mail it to:

49 Leicester Road, Whitwick, LE67 5GN.

You will be responsible for covering the shipping costs for returning your item.

Please note that shipping costs are non-refundable. The time it takes for your exchanged product to reach you may vary depending on your location.